RETURN & REFUND POLICY

ALL SALES ARE FINAL

All purchases are final. We do not accept returns or exchanges and do not provide refunds for change of mind, buyer's remorse, incorrect selections, sizing or preference issues, or other circumstances unrelated to an error on our part.

Please carefully review your order, including all product details, quantities, sizes, colors, specifications, and shipping information, before completing your purchase.

By completing your purchase, you acknowledge and agree to this Return & Refund Policy.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

If you receive an item that is damaged, defective, or materially different from what you ordered, you must contact us within 7 days of delivery.

You may be required to provide your order number, photographs or videos of the item and packaging, and any other information reasonably necessary for us to evaluate the claim.

After reviewing the claim, we may provide a replacement, repair, store credit, refund, or other appropriate remedy at our discretion, subject to applicable law.

Items must not be used, altered, modified, or discarded while a claim is under review unless we provide authorization.

LOST, STOLEN, OR UNDELIVERED ORDERS

Once an order has been shipped and accepted by the carrier, the customer is responsible for monitoring the shipment and promptly reporting any delivery issues.

For packages that are lost, stolen, missing after being marked as delivered, misdelivered, delayed, or otherwise affected while in the carrier's possession, the customer must contact the shipping carrier directly to initiate and manage a claim or investigation.

We are not responsible for loss, theft, misdelivery, carrier delays, or other issues occurring while a shipment is in the carrier's possession or after the carrier confirms delivery, except where responsibility cannot legally be excluded under applicable law.

We may, at our discretion, provide tracking information, proof of shipment, or other documentation reasonably necessary to assist with a carrier investigation. However, initiating and following up on the carrier investigation is the customer's responsibility.

We do not guarantee a refund, replacement, or store credit for packages that the carrier confirms as successfully delivered.

INCORRECT OR INCOMPLETE SHIPPING INFORMATION

Customers are responsible for providing complete and accurate shipping information when placing an order.

We are not responsible for delivery failures, delays, returned packages, or additional shipping charges resulting from an incorrect or incomplete address provided by the customer.

If an order is returned to us because of an incorrect address, failed delivery attempt, refusal of delivery, or other customer-related delivery issue, any reshipment may be subject to additional shipping charges.

ORDER CANCELLATIONS

Orders cannot be canceled or modified once they have entered processing or fulfillment.

Submitting a cancellation request does not guarantee that the order can be canceled. If an order has already been processed or shipped, the sale remains final.

FRAUDULENT OR ABUSIVE CLAIMS

We reserve the right to investigate and deny requests that we reasonably determine involve fraud, refund or return abuse, false claims, misrepresentation, altered or fabricated documentation, intentional misuse of our policies, or other suspicious activity.

We may request additional information reasonably necessary to verify an order, transaction, identity, delivery, or claim before issuing any refund, replacement, credit, or other remedy.

Where permitted by law, we reserve the right to cancel orders, refuse service, restrict future purchases, or decline transactions associated with suspected fraudulent or abusive activity.

CHARGEBACKS & PAYMENT DISPUTES

If you believe there is a legitimate issue with your order, we encourage you to contact us first so that we have an opportunity to review and address the matter.

Initiating a chargeback or payment dispute does not automatically entitle a customer to a refund. We reserve the right to provide the payment processor or financial institution with relevant transaction records, tracking information, delivery confirmation, communications, and other documentation when responding to a dispute.

Nothing in this policy is intended to interfere with or waive any chargeback, billing-error, or consumer-protection rights provided by applicable law.

REFUNDS, WHEN APPROVED

If a refund is approved, it will generally be issued to the original payment method. Processing times after issuance are determined by the applicable bank, card issuer, or payment provider.

Shipping charges and other non-refundable charges are not refundable except where required by applicable law or expressly approved by us.

LEGAL RIGHTS

Nothing in this Return & Refund Policy is intended to exclude, restrict, or waive any consumer right, warranty, remedy, or protection that cannot legally be excluded or waived under applicable federal, state, provincial, or local law.

If any provision of this policy conflicts with applicable law, the applicable law will control, and the remaining provisions of this policy will continue to apply to the fullest extent permitted by law.